Certificate IV in Leadership and Management

Get the skills you need to become a successful workplace leader with the BSB40520 Certificate IV in Leadership and Management. This nationally recognised qualification covers the essential aspects of team leadership, workplace relationships, and operations management — then you choose electives that support your actual job role (eg, WHS and risk management, personal productivity, financial reporting, workplace diversity). You’ll graduate a more effective communicator with an arsenal of administration, IT, and digital work skills.

Suitable for?

This course is ideal for people who have the following knowledge, skills or abilities:

Administration and Management

Planning and coordination of people and resources.

Critical Thinking

Evaluating the benefits and costs of different solutions for a problem

Monitoring

Keeping track of how well people and/or groups are doing in order to make improvements.

Problem Sensitivity

Notice when something is wrong or is likely to go wrong, even if you cannot solve the problem.

Units of Competency

You will be required to complete a number of units of competencey for this qualification. Example units have been provided below but may vary for each provider.

  • BSBCUS401 Coordinate implementation of customer service strategies

    This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.

  • BSBLDR401 Communicate effectively as a workplace leader

    This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.


    This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up. This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace.

  • BSBLDR402 Lead effective workplace relationship

    This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members. This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships.

  • BSBLDR403 Lead team effectiveness

    This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion. It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.

  • BSBMGT402 Implement operational plan

    This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required. It applies to individuals who plan activities to achieve the measurable, stated objectives of the team and the organisation.

Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.



Recognition of Prior Learning

RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.